Unlock the hidden revenue trapped in your call center
Score every CXR call to find coaching opportunities, get insights to improve conversion, and recover revenue with second-chance leads.
Score every call
from a human CSR
Stop sampling a handful of calls each week. Netic’s AI call scoring gives you full visibility into every call handled by your human CSRs so nothing slips through the cracks.
Score every call handled
by a human CXR
AI scores all of your calls as they come in, giving you a full analysis of every conversation and flagging the ones that need further review.
Align scoring
to your standards
You define what a great call looks like. Netic scores every conversation against your rubric and business processes, including greetings, booking rules, and objections. No generic frameworks. Just your standards, applied consistently across every call.
Evaluate every call
according to your exact standards
You define what a great call looks like. Netic scores every conversation against your rubric and business processes, including greetings, booking rules, and objections.
Stay on top of
every coaching opportunity
Spot trends across your team and coach where it matters most. Netic breaks down performance by rep, time of day, and focus area, then pinpoints the activities driving each trend so you know exactly where to dig in.
Get actionable insights
that improve booking rates
Netic autonomously shows you areas where you can optimize your call center performance. Coaching becomes fast and targeted.
Reengage leads lost
to poor calls
Run autonomous outbound campaigns to reengage leads you lost due to calls that fell below your quality bar. Get a second chance to book jobs that slipped through due to human error.
Get a second chance
at revenue lost to poor calls
Recover revenue lost to poor call handling. Evaluate identifies the leads that slipped, so your team (and Netic) can follow up and try to book the job.
